Employment

We’re looking for someone who is has a strong sense of pride in their work when it comes to helping us keep the best ice and facility possible!

Fast-paced, fun loving ice arena needs your help. Our team is looking for someone to help us continue to provide a great ice surface that our skaters and players rave about, while assisting us in keeping the place immaculately clean and in like new condition.

Ranging from..

• Driving the Zamboni Ice Resurfacer
• Having fun helping our guest have an amazing experience
• Checking locker rooms between uses
• Janitorial tasks, such as cleaning and disinfecting floors, restrooms, locker rooms.
• Removing all the trash in the building nightly
• Performing light maintenance work
• Completing mechanical systems checks and logs
• Sharpening skates
• Helping out in other areas when needed

Working with us is definitely not for everyone. We’re on a mission to provide the best skating and playing experience in the region. This is no small feat, and will only be possible with the right kind of team members.

And we’re not just looking for skills and experience. Having shared values is just as important.

Here are ours:

✅ Progress over perfection: Taking regular imperfect action towards your intended goals

✅ Be happy: Everything begins with gratitude. As Jon Kabat Zinn says – “if you’re breathing, there’s more right with you than wrong”. We believe that happiness precedes results.

✅ Say Yes: Courage precedes growth – which requires an attitude of sometimes taking on tasks that scare us and are new. This is where growth and fulfillment comes.

✅ Be wrong: Problems will NEVER EVER go away. New solutions even lead to new problems. But unless we can first see and admit that there’s a problem, we can’t even begin to solve it.

✅ Hungry to learn and grow: Staying still is just as bad as moving backwards. Staying curious and always seeking to learn and grow is the surest way to creating a big future.

✅ We serve: Why does a business exist in the first place? Our guests give us money in exchange for us giving them the opportunity to better themselves or to have a lot of fun – at the very heart of this is our ability to serve.

✅ KISS: “Simplicity is the ultimate in sophistication” – Leonardo da Vinci

✅ Team first: There’s no “I” in team. And without a strong team, we’ll never be able to compete at the highest level.

✅ Do it anyways: There will always be some amount of doing things that we’d rather not. Hard work is required in order to achieve great things.

✅ Kaizen mindset: We share a commitment towards continuous small improvements so that we can make our tomorrows better than our todays.

Who this is NOT for:

❌ You don’t like solving problems

❌ You don’t consider yourself to be resourceful

❌ You don’t enjoy working with others

❌ Customer service isn’t your strong-suit

❌ You don’t like to clean up after others

❌ You have to be poked to get things done
❌ You are always late to things

If it looks like we might be a fit, and you’re one of those weird aliens on a similar journey towards making this world a little bit better…then we encourage you to take the next steps and apply below!

Think you’re a fit?

We need someone who is

• Resourceful and can figure s#*t out in a pinch at times

• LOVES making a difference in someone’s life
• Happy with cleaning toilets and floors

• Has solid experience working with your hands using light tools

• Has a proven track record of being reliable

• Has a borderline obsessive knack for those little details to help ensure things don’t slip through the cracks

In exchange what do we offer? A great place to learn new skills in a team environment, Competitive pay based on skills and experience, complimentary skating and program discounts for your immediate family.

Café + Concessions Team

Bring the flavor. Serve the smiles. Keep it spotless.

Purpose: To create the most fun, flavorful, and fast food experience guests have ever had in a skating rink — served with a side of great attitude and a spotless café.

We’re looking for friendly, fast-moving, food-loving team members to join our Café & Concessions crew. If you can prep, serve, and clean like a champ while still smiling and chatting with guests — we’ve got a spot for you.

This job isn’t just about food — it’s about delivering joy on a tray, keeping everything running like clockwork, and making sure every guest gets top-tier treatment.

What You’ll Do:

• Serve up hot, tasty food fast — without sacrificing quality

• Guide guests to menu items they’ll love (and suggest those extra treats: desserts, drinks, etc.)

• Prep food for parties and public sessions to MAKE BELIEVE standards (that means fresh, safe, and sanitary — gloves always on!)

• Work the register accurately and balance your drawer like a pro

• Keep food stations, counters, and seating areas immaculate and clutter-free

• Deliver food to guests with enthusiasm and accuracy

• Clear tables and trash before it even crosses a guest’s mind

• Monitor food quality, restock supplies, and keep it all looking and tasting fresh

• Communicate with your kitchen and service teammates clearly and positively

• Jump in wherever needed — party prep, deep cleaning, or just helping a teammate out

• Interact with guests in a way that makes them smile

• Help guests have a great time — because that’s what we’re here for

• Always follow food safety, sanitation, and company standards to the letter

Who You Are:

• Friendly, fast, and focused and aged 18+

• Able to multitask with a smile and a towel in hand

• Proud of a spotless work area and food that looks great

• Not afraid of a little heat in the kitchen (or the rush of a party session)

• Professional under pressure, always respectful, and cool with kids and parents

• Comfortable with math and money

• Able to take direction, give support, and work as part of a strong team

Food Runner / Server Add-On Responsibilities:

• Take and deliver orders quickly and correctly

• Communicate clearly with rest of the team, including Party Heroes and Managers.

• Keep dining areas spotless and guest-ready at all times

• Remove trash or clutter immediately

• Keep your station organized and looking great

• Make every guest feels seen, served, and appreciated

This Role Is NOT for You If:

❌ You don’t like moving fast or working under pressure
❌ You don’t want to interact with guests
❌ You think “clean enough” is good enough
❌ You’re not great with details, timing, or food safety
❌ You only do your job and never help the team

Job Perks:

• Flexible scheduling

• Great environment with a supportive team

• Training + growth opportunities

• Real-life skills in service, speed, and sanitation

• Ice time perks and fun team events

• Paycheck included + tips

Bottom Line:

You bring the hustle, the cleanliness, and the service mindset — we’ll bring the food, the fun, and the guests.

Apply now and help us serve up something unforgettable.

Front Desk Attendant

Be the first face they see — and the reason they want to come back.

The Ice Factory is looking for friendly, detail-savvy, guest-obsessed pros to hold down the front line of our rink experience. As a Front Desk Attendant, you’re not just checking people in — you’re setting the tone for everything that comes next.

We need someone who’s fast, focused, and warm, ready to give accurate info, keep things secure and efficient, and help every guest feel like a VIP the moment they walk through our doors.

What You’ll Do:

• Greet every guest with a huge smile and warm welcome — no exceptions

• Be the first impression and deliver it with confidence, kindness, and clarity

• Ask great questions to figure out what guests need, then recommend the best promos and programs to match

• Know our programs inside and out — and help guests register on the spot when needed

• Operate our point-of-sale system with accuracy and speed

• Scan, organize, and save sign-in sheets nightly

• Answer phones like a pro — friendly, clear, helpful, always on-brand

• Monitor who enters to ensure lawful and safe guest access

• Keep the front desk, box office, and entrance areas looking impeccable — always clean, organized, and welcoming

• Provide quick, correct answers about events, sessions, rules, and upcoming activities — aim for 3 key promos per guest

• Support party checkout process when needed

• Be ready to jump in for tours, special requests, or guest concerns

• Report any misconduct (guest or employee) directly to management

• Restock desk supplies and communicate with leadership if anything’s running low

• Own your guest service performance — every shift, every interaction

• Look for moments to go above and beyond, surprise guests, and share your authentic personality

• Perform your signature move (yes, everyone has one!)

• Support additional duties and projects from the management team as needed

Who You Are:

• Outgoing, sharp, and quick on your feet

• You LOVE helping people and making them feel at home

• Obsessed with details, accuracy, and leaving no loose ends

• You thrive in a fast-paced environment and handle pressure with professionalism

• Comfortable on phones, registers, and speaking with confidence

• Big on cleanliness, order, and pride in your workspace

• Past front desk, cash register, or customer service experience? Great — but not required if you bring the attitude

What You’ll Gain:

• Flexible scheduling

• Tons of interaction with happy families and awesome teammates

• Real skills in communication, customer service, and problem-solving

• Team-building events, growth opportunities, and ice time perks

• The chance to be part of something people genuinely love coming to

• A paycheck (but more importantly, real purpose)

This Role is NOT for You If:

❌ You don’t like talking to people
❌ You struggle to stay organized or follow systems
❌ You get flustered easily when it’s busy
❌ You’d rather sit back than step up
❌ You think a “clean desk” just means shoving stuff out of sight

Bottom Line:

This role is the hub of the guest experience. If you’ve got the energy, pride in your work, and a heart for hospitality — we’ll give you the tools, the training, and a team that has your back.

Apply now and start making first impressions that last.

Skate Guard

Be the eyes on the ice, the protector of fun, and the reason guests stay safe and smiling.

Public skating sessions are where memories are made — and Skate Guards are the ones who keep it all flowing safely, smoothly, and with energy. You’re not just enforcing rules — you’re creating a safe and welcoming experience, answering questions, stepping in when needed, and sometimes even leading games or doing a little crowd control with style.

If you love skating, thrive in fast-paced environments, and know how to balance authority with friendliness — this is your zone.

What You’ll Do:

• Keep the ice safe by enforcing rink rules clearly, politely, and consistently

• Monitor guest behavior and skating patterns to prevent unsafe activity before it happens

• Ensure Skating Aids (sleds & buckets) are used appropriately.

• Help guests when they fall — check on them, guide them safely off the ice, and call for help if needed

• Use cones, radios, and clear communication to create a controlled skating flow

• Be first on the scene during an accident or emergency — stay calm, direct traffic, and alert the right team

• Stay alert, move with purpose, and patrol all areas of the ice (switch positions regularly to stay fresh and effective)

• Engage guests — answer questions about programs, direct them to the right places, and make sure they feel seen

• Entertain when appropriate — lead simple games, trivia, or icebreaker activities during slower moments

• Stay knowledgeable about all skating and hockey programs so you can answer questions or connect guests with the right info

• Write detailed, clear incident reports when accidents happen — no guessing, no exaggerating, just the facts

• Keep entrances and exits clear, monitor off-ice areas, and communicate with staff about anything that needs attention

• Use your voice, your whistle, or your presence to get attention when needed — never aggressive, always in control

• Support team members during power outages, evacuations, or other rare but real emergencies

• Be the kind of guard guests trust — calm, consistent, and friendly

What You’ll Enforce (Every Session, No Exceptions):

• No reckless skating, racing, or weaving through others

• No tag, games, food, drinks, or mobile devices on the ice

• No figure skating moves except at center ice.

• No sitting or leaning on the boards

• No carrying children or bags on the ice

• No inappropriate behavior or substances — ever

• No skates in unauthorized areas

• Everyone must keep moving, follow the flow, and follow the vibe

Who You Are:

• A confident skater (forward, backward and able to stop) who can patrol while staying alert. Alternatively, if no skating skill, using ice cleats.

• Strong communicator — you know how to be firm but polite

• Comfortable taking control in tough situations and staying calm under pressure

• Reliable, consistent, and ready to lead by example

• Friendly and approachable — even while keeping rules in check

• Able to recognize when it’s time to teach, time to help, or time to step back and call for backup

• Familiar with basic first aid and open to learning emergency protocols

• Able to complete reports and relay information accurately

• Team player who supports the whole rink operation, not just the ice

Bonus Points If You:

• Have previous experience in skating, camps, coaching, or youth programs

• Know how to de-escalate tense situations with grace and humor

• Are comfortable with a radio, a whistle, and a fast-moving crowd

• Have a knack for leading a game of “Red Light, Green Light” or calming a nervous first-timer

Perks of the Role:

• Free skate time

• Flexible scheduling

• Leadership and safety training

• A team-first culture where your role truly matters

• A paycheck with real purpose

• The respect that comes from being a trusted part of a fast-paced operation

This Job Is NOT for You If:

❌ You’re uncomfortable enforcing rules or being assertive
❌ You check out instead of staying alert
❌ You’re not confident on the ice
❌ You freeze up in an emergency
❌ You’d rather stay in one spot than move with the flow

Ready to Lead the Ice?

This role is safety, service, and skating all rolled into one. If you’re ready to help make every public session safe, smooth, and unforgettable, we want you on the ice with us.

Apply now — and take your place where fun meets responsibility.

DJ – Ice Rink Session Host

Own the mic. Read the room. Bring the vibe.

Let’s be real: the energy of a public skate session is only as good as the DJ running it. We’re not looking for someone to push buttons and play top 40. We want a crowd-reading, mic-rocking, beat-dropping entertainer who knows how to keep the floor flowing and the families coming back.

At The Ice Factory, our DJ is more than a music machine — they’re the session host, the voice of the rink, the leader of games, and the heartbeat of every public skate. If you know how to build a mood, shift a vibe, and create that “we’ll be back next weekend” feeling, we want you on the mic.

What You’ll Do:

• Curate the soundtrack for every session — blending new hits, classics, and skateable tracks (BPM matters!)

• Keep things family-friendly and fun — no inappropriate lyrics, no awkward transitions

• Take requests wisely — know when to say yes, when to pivot, and how to mix it into the session flow

• Make live announcements that are clear, fun, and engaging — not just “next up: the hokey pokey”

• Host games and mini-activities (limbo, dice game, reverse skate, Red Light/Green Light — we’ll train you)

• Read the crowd: when to pump them up, when to slow it down, when to clear the ice for safety

• Communicate with skate guards and management via radio

• Stay alert and jump into emergency mode fast: light the house, clear the ice, manage the moment with calm

• Monitor your volume and speaker levels — you’re here to entertain, not blow out eardrums

• Keep your DJ booth and area clean, organized, and guest-ready

• Support your team: run backup playlists, help with setup, and even take on side tasks like sweeping or helping a guest find their way

• Be the kind of personality that makes people look forward to our public sessions

Who You Are:

• A natural performer — not afraid of a mic, a crowd, or a little attention

• Know your music — you understand tempo, energy, family-appropriate lyrics, and how to build a skateable set

• Calm under pressure — whether the floor’s full or there’s only 5 skaters, you still bring your A-game

• You’ve got solid timing, instinct, and rhythm — this isn’t a random shuffle playlist gig

• You’re collaborative — you work with skate guards, party heroes, and management as one crew

• You know how to read a room, pivot the mood, and control the vibe without overpowering it

• DJ experience is great — but what matters most is your confidence, music sense, and people skills

• Familiar with DJ software? Even better. If not, we’ll show you the ropes. No experience required.

Bonus Perks:

• Ice time perks + flexible scheduling

• Learn to run full-scale events and develop real entertainment skills

• Be the person guests talk about long after the music stops

• Team culture that supports you, hypes you up, and makes the work fun

• A paycheck, plus all the applause (okay, not literally, but close)

This Role is NOT for You If:

❌ You think DJing is just hitting play
❌ You freeze on the mic or dread talking to people
❌ You don’t care what songs fit a skating vibe
❌ You say yes to every song request without thinking
❌ You can’t work weekends or holidays (because that’s when the rink shines)

Bottom Line:

You are the pulse of the session. If it feels boring, it’s boring. But when you’re on the mic and on the mix, the ice comes alive.

Apply now and help us turn every skate into a show.

Join Our Weekend Leadership Team

BE THE ENERGY. BE THE EXAMPLE. BE THE REASON THEY COME BACK.

Public Session & Weekend Supervisor

Weekends at our rink are electric — packed with families, music, lights, and the kind of good vibes you can feel through your skates. We’re looking for someone who can own the experience — leading the team, pumping up the energy, and making sure every guest walks out saying, “That was awesome.”

What You’ll Do:

• Run the show during public skating sessions — music, lights, staff, energy, flow

• Lead a diverse team of 5–20: skate guards, party hosts, guest services, cafe crew, and more

• Keep the rink safe, clean, and full of smiles

• Coach and mentor staff (many of them newer to the workforce)

• Oversee off-ice areas for weekend events: hockey games, clinics, parties

• Jump in where needed — even occasionally drive the Zamboni (yes, we’ll train you!)

Who You Are:

• A natural coach and mentor — you care about developing people

• A leader who’s calm under pressure and quick on their feet

• Experienced in high-paced customer service or team leadership

• CPR / First Aid certified (or willing to get certified within 30 days)

• Obsessed with guest satisfaction, clean facilities, and smooth operations

• Comfortable leading with confidence, compassion, and clarity

• All about fun with purpose — because work should be enjoyable AND excellent

Who This Is Not For:

• You prefer to manage from a distance

• You don’t enjoy working with or coaching young staff

• You’re uncomfortable jumping into new or messy situations

• You avoid cleaning or hands-on help

• You’re often late or need reminders to finish tasks

Why Work With Us?

We’re not your average rink.
We’re on a mission to provide the best skating experience in the country — and that means building the best team.

Perks include:

• Flexible scheduling

• Competitive pay based on experience

• 401K (after eligibility)

• Complimentary public skating + discounts for your immediate family

• A supportive, upbeat team culture where mentorship and growth are core values

Our Values:

✅ Progress Over Perfection
✅ Team First
✅ Kaizen Mindset (continuous small improvements)
✅ Happiness Is the Starting Line
✅ We Serve
✅ Simplicity Wins
✅ Do It Anyway
✅ Say Yes to Growth

Ready to Apply?

We’re building something special — and we want people who care as much as we do.