Skating School FAQ

Welcome to Axel’s Skating School! Our monthly renewal cycle makes it easy for you to continue enjoying our classes. Just provide us with a credit card on file for hassle-free auto-renewal each month.

The best part? Your renewal date will always be the same day that you joined. So, if you join on May 15th, you can expect your automatic renewal to happen on the 15th of every month.

We understand that life can get busy and sometimes payments can slip through the cracks. That’s why we offer a grace period of 5 days or until your next class (whichever comes first) to correct any late payments. However, please note that skaters with an outstanding balance will not be able to participate in class.

If your payment is more than 5 days late, a $10 late fee will be applied. And if it’s more than 15 days late, unfortunately, your account will be canceled, along with your annual registration.

Going on vacation this summer? No problem at all! With our membership pausing feature, you can take a break for up to 3 months within a 12 month period. Simply pause your monthly membership for the entire month, and you’re good to go! Please note that classes, makeup classes and public skating passes won’t be valid during the paused month(s).

Pause periods are effective for billing cycle periods, not full/individual months. Example if your billing cycle renews on the 15th, your pause will be 15th to the 15th of the month. You are welcome to end your pause early, which would restart your billing cycle as of the new date.

Complete a pause request here: Skating School Pause Request

Can’t attend a class? No worries! Our makeup classes are here to save the day. If you’re unable to make it to a class, just fill out our missed class form before or on the day of your absence. You’ll have a generous 30 days to reschedule it. Please keep in mind that you must have a valid membership to take advantage of the makeup class. If you ever decide to cancel your membership, don’t forget to use your makeup class before your cancellation date. We want to make sure you get the most out of your membership! Just a heads up, we do have a limit of 6 makeup classes per calendar year. Our makeup classes are subject to availability on your alternate class day, so make sure to check for availability. Oh, and one more thing – if you’re already enjoying the benefits of taking 2 classes a week, you won’t be eligible for makeup classes. We don’t have an alternate day for you to make up a class.

Make up class form is located here: Skating School Makeup Request

Going on vacation this summer? No problem at all! With our membership pausing feature, you can take a break for up to 3 months within a 12 month period. Simply pause your monthly membership for the entire month, and you’re good to go! Please note that classes, makeup classes and public skating passes won’t be valid during the paused month(s).

Pause periods are effective for billing cycle periods, not full/individual months. Example if your billing cycle renews on the 15th, your pause will be 15th to the 15th of the month. You are welcome to end your pause early, which would restart your billing cycle as of the new date.

Complete a pause request here: Skating School Pause Request

We would be truly disappointed to see you leave, but we understand that circumstances may change. You have the flexibility to cancel your membership with just a 10-day notice. Kindly inform us at least 10 days before your renewal day. Please note that if you provide less notice, you will be billed for one more month’s membership.

It is important to note that canceling your registration will result in the loss of benefits associated with your annual registration that includes skate purchase discounts and complimentary entry into the “Ice Factory Games” skills competition, and skating school exclusive events.

Contact our enrollment coordinator for the cancelation form. enrollment@icefactory.com or call/text 407-250-1775